Privacy Policy for Mayoori Home
Effective Date: December 1, 2025
This Privacy Policy describes how Mayoori Home (hereinafter referred to as “Mayoori,” “we,” “us,” or “our”), the retailer of furniture, electronics, and home appliances, collects, uses, and shares your personal data when you visit our website (mayoorihome.com), utilize our services, or purchase products from our physical retail stores in Kerala and Tamil Nadu. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services, fulfill your orders, and manage our business operations.
A. Personal Identification Information
This is information that can directly identify you:
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Contact Data: Your name, postal address (crucial for delivery), telephone number (for delivery confirmation), and email address (for order updates and marketing).
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Financial Data: Bank account details or payment card information, which is processed securely by third-party payment gateways for purchase completion. For Easy EMI & Financing, we collect necessary documentation as required by our partnered financial institutions.
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Account Data: Your username, password, purchase history, and product feedback.
B. Non-Personal Usage Data
This information is automatically collected when you access or use the website:
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Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
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Website Activity: Information about how you use our website, including pages viewed, products searched for, and the time and date of your visit.
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Location Data: General location data inferred from your IP address or specific location data if provided by you for checking nearest store availability or delivery logistics.
2. How We Use Your Information
We use the collected data for several critical purposes:
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Order Fulfillment: To process your purchases, arrange for delivery, and provide professional installation and setup services for furniture and large appliances.
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Customer Service: To manage your account, provide essential after-sales support, process returns, exchanges, and handle warranty claims.
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Financing & Credit: To facilitate flexible payment options, including Easy EMI, by securely sharing relevant documentation with our authorized third-party financing partners.
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Marketing & Promotion: To send you updates on new products, special deals (such as our Sofa Fest or AC Special Deals), and other promotional offers. You always retain the right to opt-out of these communications.
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Site Improvement: To analyze website usage, troubleshoot performance issues, and enhance your overall online shopping experience.
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Legal Compliance: To comply with all applicable legal obligations, prevent fraud, and enforce our company’s terms and conditions.
3. Disclosure of Your Information
We may share your personal data with the following third parties when necessary to run our business and provide you with seamless service:
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Delivery & Logistics Partners: We share your Name, Address, and Phone number strictly for the purpose of transporting and installing your purchased items.
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Payment & Financing Providers: We share the necessary financial and personal documentation required to process transactions and facilitate third-party credit and EMI applications.
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Service Providers: Third parties who provide essential IT and system administration services, such as secure website hosting and data analysis.
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Affiliated Companies: We may share information within the internal Mayoori network (e.g., between the Furniture division and the Electronics division) for internal administrative purposes.
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Legal Authorities: We will disclose information when legally required to do so, such as in response to a valid court order or government request.
4. Security of Your Data
Mayoori Home is deeply committed to securing your personal information. We have implemented appropriate technical and organizational security measures designed to prevent your data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. While we strive to use commercially acceptable means to protect your personal data, please understand that no method of transmission over the Internet or method of electronic storage can guarantee 100% absolute security.
5. Your Choices and Rights
You have the following important rights regarding your personal data:
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Opt-Out of Marketing: You can choose not to receive promotional communications from us by following the unsubscribe link provided in any marketing email we send, or by contacting our team directly.
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Access and Correction: You may request access to the personal data we hold about you and ask for any incomplete or inaccurate data to be corrected.
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Data Retention: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy, which is typically tied to warranty periods and required financial record-keeping.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of the policy. We encourage you to review this Policy periodically.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out to our team using the contact details below:
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Email: corporate@mayoorihome.com
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Phone: +91-7902700600
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Mailing Address: corporate@mayoorihome.com